FAQs

Here you might find some useful answers to your questions. If you cannot find an answer to any of your questions, please feel free to contact us.

  1. Click Studios
  2. Select a room of your choice and then click ‘Book Now’
  3. Select a date and choose a time slot by clicking the start time and end time(Minimum of 1 Hour is required)
  4. Click ‘Add to Cart’ 
  5. Click ‘View Cart’ to view your booking(s) before proceeded to checkout
  6. Fill in your billing details. Do ensure your e-mail address and  phone number is accurate as the security PIN to access the room will be sent via SMS and e-mail.
  7. Select payment method and click ‘Place Order’

You can either pay via PayNow or Credit / Debit Card. We go cashless here at Treble Cube Productions.

There is no booking fee if you use PayNow. However, a booking fee of $0.50 + 3.4%* of your total applies if you pay via Credit / Debit Card. This booking fee is made payable to the Payment Gateway and not to us.

PayNow

Payment via PayNow can be made to our UEN Number: 53401216K

Include your order number in your transfer/ transaction details which you will receive upon checkout when you make your booking.

Your Booking will only be confirmed when we approve the payment. This may take time. If you need an immediate booking, please pay by Credit / Debit card.

If you want to scan our PayNow QR Code, here it is below:

Please remember to include the order number in the transfer / transaction details.

Credit / Debit Card

In the checkout page, select Credit Card (Stripe) .

A booking fee of $0.50 + 3.4%* applies when booking with cards.

With this method, your booking will be completed immediately and an SMS will be sent to your regarding your access to the jamming studio

*Booking fee varies depending on the payment gateway charges

We are located in 111 Kaki Bukit Ave 1 at Level 3, which is within Shun Li Industrial Park. Follow the instructions below when entering the compound.

MRT

The nearest MRT is Kaki Bukit MRT on the Downtown Line (DT 28) which is just a 5-minute walk away. Take exit A, turn left and then walk straight.

BUS

There is a bus stop right outside the compound which services the buses 5, 15, 58, 59 and 87. Enter by the side gate where the bus stop is and continue walking straight until you pass the second building then turn right. Follow the images above from number 3 to reach your destination.

Car / Bikes

Parking is available for all other vehicles and is chargeable by the hour. Motorbikes park for free.

All equipment available in our studios are for you to use for free. We currently have 2 electric guitars and 1 bass guitar available. But we encourage you to bring your own equipment for the best experience. 1 keyboard with stand will be made available in our studios very soon. 

Yes. Our studios are open 24 hours a day, 7 days a week. We are also open on Public Holidays.

If the studios need to be closed for any unforeseen circumstances, we will then make a notification on our website. All prior bookings made which will be affected by this closure will be refunded, excluding the booking fee applicable to Credit / Debit Card payments.

We only charge a flat rate for all bookings, regardless of the time of booking. There will be no additional charges for after-hour bookings. 

Our studios run on an automated system. Physical assistance is not immediate but you can always call us for help and we will try out best to assist you. If our presence is required, we will try our best to be there as soon as possible. 

Our booking system accepts multiple bookings in advance. To secure those bookings however, payment must be made. However, should you require any assistance or arrangements with advance bookings, please do contact us personally.

Yes you can. Please contact us for more information.

You can extend your booking through out booking system on our website if the slot right after yours is available. 

If you’re extending at the last few minutes of the session, please pay by Credit Card as the booking will be approved immediately. 

If you have made a mistake to your booking date or timing, please do contact us so that we can make the changes for you. Should the date or timing you want be taken, please select another slot. If you wish to cancel this booking, the cancellation policy applies. 

For all cancellation purposes, please contact us. Refunds will take about 2-3 working days.

A full refund will only be given for cancellations made at least 48 hours before your booking slot.

For any cancellations made 24 hours before your booking slot, only a half refund will be given. For any last minute cancellations made within 24 hours of your booking slot, we regret to inform you that we will not be able to provide you with a refund. 

However, if your cancelled slot is taken by someone else, a full refund will be given.

 

 

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LIFT UPGRADING WORKS

The lift is currently undergoing upgrading works. During this period, the lift will not be in use. Please find out more about how you can access our studios during this period by clicking the button below.